Tour Xel Ha

This all-inclusive paradise offers a wide variety of activities for all ages—from snorkeling with colorful tropical fish in crystal-clear lagoons to floating down the lazy river, exploring jungle trails, and jumping from the Cliff of Courage. Kids will love the water playgrounds and safe swimming areas, while adults can unwind with unlimited food, snacks, and refreshing drinks at several on-site restaurants. With something for everyone, Xel-Há is the ultimate family-friendly escape into nature and adventure.

Highlights

• Snorkeling in a Natural Lagoon – Swim among tropical fish in crystal-clear waters.
• Lazy River – Relax and float on an inner tube through mangroves and gentle currents.
• Cliff of Courage – Take the plunge from a fun cliff-jumping spot for thrill-seekers.
• Scenic Lighthouse Slide – Climb to the top for stunning views and slide down a spiral water slide.
• Children’s World – A safe and fun area with water games, mini slides, and shallow pools for younger kids.
• Jungle Trails – Explore nature paths filled with native flora, fauna, and hidden cenotes.
• Unlimited Food & Drinks – Enjoy delicious buffet meals, snacks, and open bars all day.
• Bicycle Paths – Ride through tropical landscapes on marked biking trails.
• All-Inclusive Experience – Everything is included—just show up and enjoy your day in paradise!

Include: 

• Round-trip transportation from the comfort of your hotel.
• River tubing rides.
• Unlimited snorkeling in the cove.
• The Lighthouse-Lookout with 360° views and a slide descent.
• Zip lines and rope games over the water.
•  Walk along jungle trails.
• Cenotes, caves and grottos.
• The Meliponary and the Nursery.
• The World of Children.
• Tours of jungle trails.
• Continental breakfast from 9:30 am to 11:30 am
• Snacks and buffet lunch from 11:30 am to 5:30 pm
• Unlimited soft drinks and domestic open bar.
• Rest areas with hammocks and lounge chairs.
• Life jackets, inner tubes, and bicycles.
• Use of snorkel equipment with a free tube.
• Use of lockers, changing rooms and a towel.
• Toilets and showers.
• Free parking.

Not Include: 

• Tips

Recommendations

• Wear a swimsuit, water shoes and comfortable clothing. Additionally, bring an extra change of clothes and a towel.
• Only use of sunblock and sunscreen containing titanium oxide and zinc oxide are allowed in the park.
• Remember to bring cash or a credit card to purchase souvenirs, get the photos of your visit, or enjoy an Optional Activity.

Important information

• Confirm the place and time of departure of your transportation.
• Children under 4 enter free. Children 5 to 11 receive a discount (in both cases, ID must be shown at the park ticket office).
• Children over 1.40 m but under 12 years old must also present identification to prove their age.
• It is not possible to change the date on the same day of your visit.

Procedures to Reserve the tour:

1. Choose the number of pax (adult and child) 
2. Choose the date.
3. Select your hotel or a pickup point 
4. Click BOOK NOW to continue to enter your personal information and payment. 
5. Please make sure your personal information is correctly written such as your names, email, phone number and one of the Chat APP ID (Whatsapp, Line or Wechat)
6. After the payment, you will receive confirmation with a Reservation Code by email, and one day before the tour, you will receive an email and a message from one of the Chat APP (Whatsapp, Line, or Wechat) that will confirm you the pickup time on the tour day. 
7. On the tour day, please wait at the lobby of your hotel 10 min before the pickup time. If the transportation is delayed due to the road condition, Our Traffic Operation will notify you. 

Additional Info

• Most travelers can participate 
• Infants must sit on laps
• Children must be accompanied by an adult 
• Not recommended for travelers with back problems 
• Not recommended for pregnant travelers 
• No heart problems or other serious medical conditions 
• Travelers should have a moderate physical fitness level 

Cancellation Policy

• For a full refund, you must cancel at least 48 hours before the experience’s start time.
• If you cancel less than 48 hours before the experience’s start time, the amount you paid will not be refunded. 
• Any changes made less than 48 hours before the experience’s start time will not be accepted.
• Cut-off times are based on the experience’s local time.